Privacy Policy

DJR Services ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website or contact us about our services. It is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

DJR Services is a sole-trader business providing professional painting, decorating, bathroom renovation, tiling, handyman, and vinyl wrapping services in Perth & Kinross and surrounding areas.

• Business name: DJR Services
• Email: jjdecorated@gmail.com
• Phone: +44 7578 292939

2. What Personal Data We Collect

We may collect the following categories of personal data:

• Contact details – name, email address, phone number
• Project information – details about your home improvement project that you share with us
• Communication records – messages sent via our contact form, email, or WhatsApp
• Technical data – IP address, browser type, and pages visited (collected automatically via standard web server logs)

We do not collect sensitive personal data (e.g. health, financial, or biometric data) and we do not use cookies for tracking or advertising purposes.

3. How We Collect Your Data

• When you fill in our contact form on this website
• When you contact us directly by email, phone, or WhatsApp
• When you request a quote or book a service
• Automatically through standard web server logs when you visit our site

4. Why We Use Your Data (Legal Basis)

We process your personal data on the following legal bases under UK GDPR:

• Contract performance – to provide you with a quote, carry out work, and communicate about your project
• Legitimate interests – to respond to enquiries, improve our services, and maintain business records
• Consent – where you have ticked the consent checkbox on our contact form before submitting
• Legal obligation – to comply with applicable laws (e.g. tax and accounting requirements)

5. How We Use Your Data

• To respond to your enquiry or quote request
• To arrange and carry out the services you have requested
• To send you relevant follow-up communications about your project
• To maintain records required for our business operations
• To improve our website and services

We will never sell your data to third parties or use it for unsolicited marketing without your explicit consent.

6. Who We Share Your Data With

We do not share your personal data with third parties except in the following limited circumstances:

• Service providers – e.g. email hosting, website hosting providers who process data on our behalf under data processing agreements
• Legal requirements – if required by law, court order, or regulatory authority
• Business transfer – in the unlikely event of a business sale or transfer, your data may be transferred to the new owner

Any third parties we work with are required to keep your data secure and use it only for the purposes we specify.

7. How Long We Keep Your Data

• Enquiries & quotes – up to 12 months if no project proceeds
• Customer project records – up to 6 years (in line with UK tax and legal requirements)
• Website server logs – typically 30 days, then automatically deleted

After the applicable retention period, your data will be securely deleted or anonymised.

8. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access – request a copy of the data we hold about you
• Right to rectification – ask us to correct inaccurate or incomplete data
• Right to erasure – request deletion of your data ("right to be forgotten") where applicable
• Right to restrict processing – ask us to limit how we use your data
• Right to data portability – receive your data in a structured, machine-readable format
• Right to object – object to processing based on legitimate interests
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at jjdecorated@gmail.com. We will respond within 30 days.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to personal data is restricted to authorised personnel only.

While we take every precaution, no internet transmission is 100% secure. If you have concerns about the security of your data, please contact us directly.

10. Cookies

Our website uses only essential technical cookies necessary for the site to function correctly. We do not use tracking, analytics, or advertising cookies. No cookie consent banner is required for essential cookies under UK law.

11. Third-Party Links

Our website may contain links to third-party platforms such as WhatsApp, eBay, and Amazon. Once you leave our site, we are not responsible for the privacy practices of those platforms. We encourage you to read their respective privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available on this page with a revised "Last updated" date. We encourage you to review this page periodically.

13. How to Complain

If you are unhappy with how we have handled your personal data, please contact us first at jjdecorated@gmail.com and we will do our best to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's data protection regulator:

• Website: ico.org.uk
• Helpline: 0303 123 1113